Frequently asked question
Here, you’ll find answers to frequently asked questions about bookings, amenities, and the services we offer to make your stay more convenient and comfortable.
Here, you’ll find answers to frequently asked questions about bookings, amenities, and the services we offer to make your stay more convenient and comfortable.
Check-in is from 2:00 PM, and check-out is by 11:00 AM. For early check-in or late check-out requests, please contact the hotel in advance.
Our reception is open 24/7, so you can check in at any time. Your room will be ready even for late arrivals. If you have special requests for late check-in, please let us know in advance.
Breakfast is available but only included in selected room rates—please check your booking details. Enjoy a buffet with a variety of hot and cold dishes, fresh fruit, pastries, cereals, breads, hot options like eggs and bacon, plus specialty coffees, teas, and vegetarian or gluten-free choices.
Yes, we accept major credit cards, including Visa, MasterCard, and American Express.
Yes, Pullman Cape Town has multiple dining options, including The Stratus Room, Konnichiwa Sushi Bar, and the Ghibli Rooftop Bar.
Yes, Wi-Fi is available throughout the hotel and complimentary for ALL – Accor Live Limitless members.
Yes, laundry services are available for your convenience. Please contact reception for details.
Yes, guests can securely store their luggage before check-in or after check-out at no extra cost.
No, pets are not allowed at Pullman Cape Town.
Pullman Cape Town offers accessible rooms, ramps, elevators, wheelchair assistance, and designated accessible parking. We strive to ensure a comfortable stay for all guests.
Yes, secure parking is available for an additional charge. We recommend reserving in advance, especially during peak seasons.
Yes, the hotel offers a free shuttle service to the V&A Waterfront, which operates at set times. Please enquire at reception to reserve your seat.
Pullman Cape Town is in the city centre, close to the V&A Waterfront, Table Mountain, and Bree Street’s dining and nightlife.
We are approximately 20 minutes from Cape Town International Airport by car or taxi.
Guests can use hotel shuttle services, taxis, or rideshare apps. Major attractions are also within walking distance.